BOOKING TERMS AND CONDITIONS

Accommodation

The person making the reservation and the guest checking-in must be over 18-years of age. To eliminate booking fraud, the guest may be requested to produce photo identification to ensure their identity matches the guest named in the booking. A valid credit card is required for all bookings.

Cancellation/Amendment Policy

Southern Cross Motel Group operates on a 24-hour Cancellation/Amendment and No Show policy on all rooms and rates. Failure to notify reception of your non-arrival or amendment by, 2pm the day before your expected arrival date will incur the full cost of the first night’s accommodation.

Deposit

Southern Cross Motel Group guarantees you your room once a valid credit card has been given to hold this room. When extreme circumstances do not allow this, we will find you an alternative motel of equal or better quality at no extra expense to yourself.

Check-in Instructions

Please advise reception if checking in after 6:00pm so alternative arrangements can be made for you to gain access to your room.

Travel Insurance

We recommend that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.

Facilities Use

Any guest who is conducting activities contrary to local, state or federal laws or who by their actions place our license under threat will be asked to vacate the premises immediately. In such cases no refund will not be offered.